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What Will Marketers Do To Invest More In Social Media?

posted by Shaun Campos @ Friday, January 29, 2010 - 4:22 PM
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As marketers continue to traverse into the ever evolving social marketing playground, many of them will begin to allocate their conventional direct marketing dollars to enhance their social media presence. This represents an ongoing evolution of “old school” direct marketing tactics like direct mail and telemarketing, towards the “new school” of direct marketing, which includes social media, pay per click (PPC) advertising, SEO, and blog development. In a report by Brand Republic, Alterian found that that at least 40% of marketers will reduce their DM budgets to make room for social media marketing.

A March 2009 report by Forrester complements the research done by Alterian. They asked marketers which traditional marketing budgets they would be most likely to cut to increase funding of interactive marketing. Not surprisingly, 40% said direct mail and 7% answered telemarketing.

The approaching death of classic direct marketing may come as a sigh of relief to many consumers, whose mailboxes have long been tormented by junk mail: direct marketing’s “evil” offspring. Receiving unsolicited mail is a sheer annoyance for many consumers, who typically end up placing that flyer or catalog in the trash or shredder.

Although direct marketing is widely recognized as a declining medium, brands sometimes find ways to get creative with it. A 2008 DM campaign for Honda supported the brand’s “going green” initiative by mailing out a letter that contained seeds. When planted, the letter would grow into a beautiful flower, reminding you of Honda every time you watered your plants.

In 2010, it is likely the world will not see very many creative applications of traditional direct marketing, because frankly, when you have a channel as powerful as social media, why bother? Classic direct marketing, such as direct mail, creates a direct connection between a brand and a consumer, but in a closed space. There is no room for interaction. Through the collective interaction that is inherent in the social media landscape, brands can still create a direct connection with consumers, but in an open space that can also be shared, tracked, measured, and analyzed.

A consumer-driven world also partly defines the evolution of direct marketing. Consumers now find the brand themselves, and essentially become a living part of the brand’s essence. With traditional direct marketing, there was never any opportunity for consumers to actively participate with the brand, because the brand tried too hard to find them, often in intrusive and annoying ways.

So when you think about it, marketers are not necessarily shifting their DM budgets to make room for social media, they are simply changing their strategies to reflect the changes in how consumers interact with brands directly each and every day.

Photo credit: http://www.flickr.com/search/?w=all&q=full+mailbox&m=text

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Social Media Helps Drive Off Page SEO

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Blogs, social networks, video sharing platforms, audio, photos, podcasts, wikis, virtual worlds, forums, microblogging, social shopping ... The era of digital marketing is now part of our lives and social media offers an attractive landscape for brands [both b2b and b2c] who have adopted social media as a core objective. The goal, to exploit these connective advantages through the enormous power of the network, or what may be considered the same, the enormous power of the users.

Social media is giving way to a new era where the concept of communication begins to be replaced by a dialogue, where before, companies had to create, listen and speak. Now, we see a new paradigm that consumers are not necessarily averse to advertising because they are the ones creating and developing content for the brands, enhancing the social product mentions and social placements.

Do not be because they do [Yoda speak]

The interesting investment in social media, however, was misinterpreted by many companies. In the beginning they understood that this method was simply to move the social tools that conveyed the same message through traditional media. They did not realize that it was in fact an entire philosophy of work whose mission was to place users as protagonists of their success by reorganizing the message to them and allowing the users to qualify, criticize or even reject their content. Social Media was a new concept of communication which was first kept in the background, enhancing the product development of useful information and providing value to the user.

Social Media is not a set of mechanical actions

Social Media social action is based on people, not machines or automated methods. The strategy therefore, not based on simply exposing a product to the greatest number of potential sites and social networks, but to define new communication activities where individuals are active partners in spreading the message and its importance. That the message is conveyed by the brand becomes less credible and more credible when transmitted by the users as an intrinsic act of endorsement.

Communication but not much dialogue

The concept of a traditional advertising campaign where the brand delivers a message to a user is not appropriate in the formula of social media. The role of the user is not meant to only receive information, but to disseminate the concept, culture and actions sought by the campaign. This old belief system fully cancels and lays null and void plans for interaction. Continuous messaging by brands and the need to share value with their audiences is actually how social media works.

This is a communication process that requires listening to what the public thinks of you and your product on the network: this is not what you say to people, but what people say, do or how they interact with your product or services .

Once we receive feedback from users, data mining is important for working on strategies that allow us to connect with our users the most effective way possible: there is no standard way of doing Social Media, each case can arise from very different circumstances related to the type of product, with its target goal, or the need to expand information about a particular product. What we must not ever forget in this type of communication is to plan long term strategies and move away from seeking immediate ROI. Social Media is about creating communities where you encourage and reward loyalty continuously to its most active users.

Social media speaks of a discipline which also applies to both "off page" using third party tools, and "on page" strategies that allows you to use our own site as a forum for dialogue where we can incorporate other disciplines such as creativity, SEO, user experience etc..

The basic tenants of best practice SEO from 5 years ago still apply to today's best practice SEO with very little changing other than the availability of off page influence and search engine spiders ability to crawl a wider variety of files and formats. The Social Media mix now amplifies and extends the inbound traffic and profitability of a site via off page execution of social media strategies and campaigns.

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Taking Advantage of External Links?

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We know you’re always working on your SEO. Optimizing the title tags and creating new content for search engines to crawl. Of course you’re doing all that. But, are you also working on increasing the number of links to your website? It’s a primary area for improving search engine rankings and should be an important aspect of your overall strategy. Let’s take a look at some ways you can execute:
  • Who’s linking to your competitors? – This is a a great place to start. How should you approach this? Go to Yahoo and type link:http://www.competitor.com. Click "Inlinks" for the full list. If you find any sites that appear to offer a strong linking opportunity (by reviewing their link quantity or PageRank), send them an email request. Keep a list of who you’ve contacted and follow-up. Want to see which sites are linking to multiple competitors? Again with Yahoo, type linkdomain:competitor1.com linkdomain:competitor2.com.

  • Blog lately? – If you don’t have a blog, then you should start one. Provided it is updated regularly, it will give your site frequently updated content that’s also a great chance to acquire natural links. A good interface to use is Wordpress as it offers the excellent All-In-One SEO Pack and aLinks plugins.

  • Talk to your partners – Do you work with other websites? Do you have sister organizations that share a parent company? If these other sites aren’t linking to you, then ask them to (and offer to link back.) With partner links, sites generally have a better opportunity to request keywords in the link’s anchor text.
Along with strong content and optimized site code, high external link numbers are a key factor for a strong SEO presence. Gaining new links can be a daunting process, but the more sites you contact, the more links you'll end up with.

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